betil's Privacy Policy

betil ("we", "us", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how betil collects, processes, stores, and protects your personal information when you use our website and mobile platform.

By using betil's services, you consent to the processing of your information in the manner described in this Policy. If you do not agree with this Policy, please refrain from using our services.

1 What Information We Collect

betil may collect the following categories of personal information:

Identity Information:

• Full name and date of birth (for age verification)
• National ID or passport number (for identity confirmation)
• Photo identification documents (as part of the KYC process)

Contact Information:

• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Current address

Financial Information:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

Technical Information:

• IP address and device type
• Browser type and version
• Cookie data and session information
• Login time and location

Gaming Activity Information:

• Game play history, betting records, and results
• Bonus and promotion usage history
• VIP level and rewards information

2 Purpose of Using Information

betil uses collected information for the following legitimate purposes:

• Account Management: Verifying registration, securing login, and ensuring account protection.
• Identity Verification (KYC): Confirming that all users are at least 21 years old and that their identity is valid.
• Financial Transactions: Accurately completing deposits, withdrawals, and bonus payments.
• Fraud Prevention: Preventing illegal activity, money laundering, and the creation of multiple accounts.
• Customer Support: Helping resolve issues via 24/7 live chat and email.
• Responsible Gaming: Identifying excessive gaming behavior and providing support to users.
• Service Improvement: Enhancing platform functionality, user experience, and security.
• Legal Obligations: Maintaining records required to comply with applicable laws and regulations.

3 How Information Is Collected

betil collects information in the following ways:

• Directly Provided: Information you voluntarily provide during registration, KYC verification, or support requests.
• Automatic Collection: Information collected through cookies, log files, and tracking technologies while you browse our website.
• Transaction Records: Information automatically recorded during transactions conducted via bKash, Nagad, Rocket, Upay, or bank transfer.
• Third-Party Verification: Information received through identity verification services.

4 Sharing Information with Third Parties

betil shares your information with third parties only in the following limited circumstances:

• Service Provider Partners: With trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and partner banks), identity verification, and technical support. Strict confidentiality agreements are in place with these partners.
• Legal Authorities: With relevant authorities when required by court order, lawful investigation, or compliance with applicable law.
• Fraud Prevention: With regulatory bodies in cases of suspected illegal activity, money laundering, or fraud.
• Business Restructuring: In the event of a merger, acquisition, or asset sale, where the new owner will be bound by this Privacy Policy.

5 International Data Transfers

Some of betil's service provider partners may be located outside Bangladesh. In such cases, we ensure that:

• Data transfers are made only with appropriate security measures in place.
• The receiving party maintains privacy standards equivalent to this Policy.
• All transfers are completed using industry-standard encryption technology.

6 Security Measures

betil follows industry best practices to protect your information. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive information stored in our databases is kept in encrypted form.
• Two-Factor Authentication: An additional layer of security for account access.
• Firewall & Intrusion Detection: Unauthorized access attempts are detected and blocked in real time.
• Regular Security Audits: Periodic vulnerability assessments and penetration testing conducted by independent experts.
• Staff Training: Only authorized personnel have access to personal information, on a need-to-know basis.

While we follow the highest security standards, no online system is entirely risk-free. If you notice any suspicious activity, please contact us immediately.

7 Data Retention Period

betil retains your information only for as long as necessary:

• Account Information: For the duration the account is active and for the legally required period after it is closed.
• Financial Records: For the period required by financial regulations.
• KYC Documents: Retained after account closure in accordance with legal obligations.
• Gaming Logs: For the period required for responsible gaming monitoring and dispute resolution.

Once the retention period ends, data is securely deleted or anonymized so that identity can no longer be determined.

8 User Rights

As a betil user, you have the following rights:

• Access: The right to know what information we hold about you and to receive a copy.
• Correction: The right to request correction of inaccurate or incomplete information about you.
• Right to Erasure: The right to request deletion of your information in certain circumstances (complete deletion may not be possible where legal obligations exist).
• Restriction of Processing: The right to request that processing of your information be limited for specific purposes.
• Data Portability: The right to request your information in a standard format.
• Right to Object: The right to object to certain types of processing.
• Withdrawal of Consent: The right to withdraw your consent at any time where processing is based on consent.

To exercise these rights, write to [email protected]. We will respond to your request within a reasonable time.

9 Cookie Policy

betil uses cookies and similar technologies on its website. Cookies are small text files stored in your browser:

• Essential Cookies: Required for login sessions, security, and core service functionality. These cannot be disabled.
• Functionality Cookies: Remember your preferences and settings (such as language or gaming settings).
• Analytics Cookies: Used to understand how users interact with the platform so we can improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some parts of the service to not function properly.

10 Protection of Minors

betil's services are for users aged 21 and above only. We do not knowingly collect or process personal information from anyone under 21. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

The age verification process is an integral part of account registration. An account cannot be fully activated without valid identification documents.

11 Responsible Gaming & Personal Information

To promote responsible gaming, betil analyzes user gaming behavior. This analysis:

• Helps identify patterns of excessive gaming.
• Supports the application of self-exclusion, deposit limits, or cooling-off periods.
• Enables us to provide support for user well-being.

Information collected for this purpose is strictly protected and used solely for responsible gaming support. For more details, visit our Responsible Gaming page.

12 Third-Party Links & Services

The betil platform does not contain links to external websites. However, during payment processing you may be redirected to bKash, Nagad, Rocket, or Upay services, in which case those platforms' own privacy policies will apply.

Game provider software (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) is delivered through the betil platform, and this Privacy Policy applies to the processing of game-related data.

13 Changes to This Policy

betil may update this Privacy Policy from time to time. For significant changes, we will:

• Display a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continued use of betil after an update will be considered as your acceptance of the revised Policy. We therefore recommend reviewing this Policy regularly.

14 Dispute Resolution

If you have any concerns or complaints about how your information is used, please contact betil directly first. We take all complaints seriously and will try to resolve them within a reasonable time.

This policy is consistent with betil's terms of service. In case of any dispute, please refer to our Terms and Conditions.